Market Scanner experiencing intermittent issues with scans failing

Resolved

The issue is now resolved. Thanks for your patience!

May 5, 2021 10:19 am
Identified

At this time, there continues to be an issue with the market scanner for some users. The team continues to work to resolve this and hopes to have it resolved before market open. At this time, certain scans will fail to start or fail while scanning. We are very sorry for the inconvenience.

May 4, 2021 9:28 pm
Identified

We have identified the root cause and now working on fixing it.

May 4, 2021 5:10 pm
Identified

This is still a problem. We were able to decrease the amount of scans which fail, but it's still not resolved. We are on it.

May 4, 2021 1:23 pm
Identified

Some scan requests currently fail. We are researching for the root cause of the problem.

May 4, 2021 11:52 am
Affected Systems
System: Market Scanner
Operational