Policies

  • 1-on-1 User Training Sessions

    What is Training TrendSpider understands that the platform is a sophisticated application that may take time to get used to and understand Training is provided to help jump-start your TrendSpider experience by showing you how the application works, helping you to customize it to match your tradi...
  • Billing and Refund Policy

    Table of Content Billing and Cancellation Policy Billing and Cancellation Policy You may cancel the automatic renewal of your TrendSpider account by contacting us via e-mail, telephone or live chat at any time. When you can...
  • Downgrading

    You can easily downgrade your plan if you no longer require advanced features. Downgrade your account in a few easy steps: Log in to your TrendSpider Account Click on your name on the Top Right Corner to open the User Menu Select “Account & Settings” This will open the Account & Setti...
  • How Account Renewals Work

    Renewals are a straightforward process: In order to ensure uninterupted service, all renewals are automatic by default. You may disable automated renewal in your account by following the cancellation instructions below. Your account will automatically renew every month or year depending on the t...
  • How Free Trials Work

    Free trials are a straightfoward process with a few key considerations: You will NOT be charged during your trial period. Not a single penny. You may upgrade, change or cancel your plan online anytime. It’s easy. You are in control. If you need more time, please let us know before your trial end...
  • How To Cancel Service - Cancellation Instructions

    There are several easy ways to cancel your account: RECOMMENDED. Online. To cancel future renewal, login to TrendSpider and click on your name on the top right corner of the screen. In the menu that appears, click on Account & Settings. Next, on the dialog window that opens, click on the Pla...
  • Professional vs Non-professional Investor Categorization

    Every user is required to disclose to TrendSpider when signing up if they meet the definition of a Professional Investor per the US Securities and Exchange Definition of the term. This is for reporting purposes only. It is your responsibility to provide an accurate answer to this question upon ac...
  • Upgrading

    It's easy to upgrade your plan to access new features: Log in to your TrendSpider Account Click on your name on the Top Right Corner to open the User Menu Select “Account & Settings” This will open the Account & Settings Window. In this window, click on the Plan tab. Select a new Plan ...