Everything Operational

System Statuses

Operational Data Feed: Cryptocurrencies (Global Crypto via CoinAPI)

Operational Data Feed: Forex (Global FX via Barchart)

Operational Data Feed: Market Indices (Cboe Indices via Barchart)

Operational Data Feed: News and Analyst Estimates

Operational Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)

Operational Data Feed: US Equity (Nasdaq + NYSE + IEX via Polygon)

Operational Data Feed: US Futures (CME and ICE via Barchart)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational System: Alerts

Operational System: Backtester

Operational System: Chart Annotations / Drawing

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

May 6, 2021

Primary US Equity Data Feed Down - In Fail Over mode

Resolved

We're back on the primary data feed. Sorry for any trouble this brief outage may have caused.

May 6, 2021 2:14 pm
Investigating

Our primary market data supplier for US equities has experienced an issue this morning shortly after market open. We identified the issue immediately and switched to fail over backup data and are now investigating the matter.

May 6, 2021 2:02 pm

DUPLICATE (closing) We are using a fail-over data vendor at the moment

Resolved

This incident is a duplicate and is being closed for that reason.

May 6, 2021 2:04 pm
Identified

Our major data provider is currently experiencing technical problems. We had to switch to a spare data provider.
Charts might be looking slightly different, as these data providers serve the market data from different sources.

May 6, 2021 2:03 pm
May 4, 2021

Market Scanner experiencing intermittent issues with scans failing

Resolved

The issue is now resolved. Thanks for your patience!

May 5, 2021 10:19 am
Identified

At this time, there continues to be an issue with the market scanner for some users. The team continues to work to resolve this and hopes to have it resolved before market open. At this time, certain scans will fail to start or fail while scanning. We are very sorry for the inconvenience.

May 4, 2021 9:28 pm
Identified

We have identified the root cause and now working on fixing it.

May 4, 2021 5:10 pm
Identified

This is still a problem. We were able to decrease the amount of scans which fail, but it's still not resolved. We are on it.

May 4, 2021 1:23 pm
Identified

Some scan requests currently fail. We are researching for the root cause of the problem.

May 4, 2021 11:52 am
Apr 9, 2021

Crypto data provide outage

Resolved

The issue was resolved yesterday, thanks for your patience.

Apr 10, 2021 6:37 am
Monitoring

The core issue is now resolved and most of the charts are fine now. We're monitoring the situation; we're going to re-activate the alerts as soon as we're sure that the situation is stable.

Apr 9, 2021 2:23 pm
Identified

Some alerts on cryptos have been deactivated by the system, because it lacks of candles for calculating the alert conditions. We will re-activate these alerts automatically as soon as the data vendor restores its functionality.

Apr 9, 2021 1:48 pm
Identified

Our crypto data provider is experiencing a major outage. Crypto charts are either not available, or lack of candles. We have reported the issue to the data vendor and now monitoring the situation.

Apr 9, 2021 1:47 pm