Account Management & Policies

  • Policies

    Billing and Refund Policy Upgrading Downgrading Cancellation Instructions How Account Renewals Work 1-on-1 User Training Sessions Professional vs Non-professional Investor Categorization
  • Contact Support

    Table of Content Contact TrendSpider support by the following methods Contact TrendSpider support by the following methods Note, our office hours are Monday-to-Friday from 9am to 5pm Central Time; all US Stock Market Holida...
  • How To Cancel Service - Cancellation Instructions

    There are several easy ways to cancel your account: RECOMMENDED. Online. To cancel future renewal, login to TrendSpider and click on your name on the top right corner of the screen. In the menu that appears, click on Account & Settings. Next, on the dialog window that opens, click on the Pla...
  • How Account Renewals Work

    Renewals are a straightforward process: In order to ensure uninterupted service, all renewals are automatic by default. You may disable automated renewal in your account by following the cancellation instructions below. Your account will automatically renew every month or year depending on the t...
  • Billing FAQ

    Account & Billing - Frequently Asked Questions 1. How can I upgrade my account to a higher plan? For step-by-step instructions on upgrading your account, please refer to our detailed walkthrough: Upgrading Your Account. 2. How can I downgrade my account to a lower plan? To learn how to down...
  • Billing and Refund Policy

    You may cancel the automatic renewal of your TrendSpider account by contacting us via e-mail, telephone or live chat at any time. Trial fees are never refundable. Renewal fees for paid plans can be refunded only if requested within 72 hours of the charge and after cancellation of the plan. After...
  • Account Types

    TrendSpider offers four subscription plans: Standard, Premium (our most popular), Enhanced, and Advanced. Each plan provides full access to all features, with higher-tier plans offering expanded core functionalities. For example, the Standard plan includes 5 workspaces, while the Advanced plan of...
  • Upgrading

    It's easy to upgrade your plan to access new features: Step 1: Log in to your TrendSpider Account and click on your name on the Top Right Corner to open the User Menu. Step 2: Select “Account & Settings” and this will open the Account & Settings Window. In this window, click on the Pl...
  • Downgrading

    You can easily downgrade your plan if you no longer require advanced features. Downgrade your account in a few easy steps: Step 1: Log in to your TrendSpider Account and click on your name on the Top Right Corner to open the User Menu. Step 2: Select “Account & Settings” and this will op...
  • 1-on-1 User Training Sessions

    TrendSpider Software Trainings TrendSpider understands that the platform is a sophisticated application that may take time to get used to and understand. Training is provided to help jump-start your TrendSpider experience by showing you how the application works, helping you to customize it to m...
  • How It Works

    First-time TrendSpider users will see a tutorial designed to help you get started customizing the platform, analyzing a sample security, and creating your first alert.  Here is a platform overview video to help you get started, https://trendspider.com/product/. You can access the tutorial at a...
  • Disclaimers

    Service Disclaimers, Market Data Disclaimers, and Risk Disclaimers Please note that this system depends on third-party data which is not guaranteed to be accurate, is offered ‘as-is’ without any guarantees or warranties of any kind, and is only intended for educational, entertainment, and inform...
  • How to Create TrendSpider Affiliate Account

    Creating an Affiliate Account TrendSpider allows you to earn passive income by helping other traders discover our platform. Traders can create an affiliate account with TrendSpider to receive an affiliate link. Whenever another trader will click on your affiliate link to register on TrendSpider...
  • How to Connect TrendSpider Affiliate Manager Account to TrendSpider Charting Account

    Connecting your affiliate account with your charting account automatically embeds your affiliate link to the charts while sharing them. As a result, when other traders will view your shared charts, they will have your affiliate link to complete the sign-up process on TrendSpider. Whenever anothe...
  • How to Use TrendSpider Affiliate Manager Account

    When you are accepted as an affiliate partner with TrendSpider, you will have access to our sophisticated Affiliate Manager Account, which aggregates all the affiliate data and performance indicators to make tracking and management easy for you. In this document, we will explain the purpose of d...